DELIVERY OF GOODS

Delivery is done exclusively for addresses in the territory of the Republic of Malta. We will make every effort to deliver the products to the address specified in the order within five (5) business days, at a price of 5€ (hereafter referred to as “Standard Delivery”). Standard Delivery for orders over 90€ is free.

We deliver to the address stated in the order form on the territory of the Republic of Malta in cooperation with Malta Post courier service.

Unfortunately, we can not request exact delivery time or time period with the carrier. 

The delivery times for Malta Post are from 8AM to 6PM, and they are instructed to contact customers at least 30 minutes prior to delivery. 

If  for any reason you are not able to receive the package when the courier contacts you, you should be able to reschedule delivery for the next day, or pick it up at the Malta Post pickup point. 

If your order exceeds the amount of 90€, your standard delivery will be free of charge.

If, for a specific reason or force majeure, the abovementioned delivery time cannot be met within the stipulated time, you will be notified in a timely manner. In the event that delivery is not made within the stipulated time, we shall make the delivery within an additional period of time of 15 days (hereafter referred to as “Additional Delivery Time”). If we still do not make the delivery within the Additional Delivery Time, you shall be entitled to terminate the contract and we shall refund all payments paid without undue delay and without prejudice to any other remedy under the Laws of Malta. You shall however have the right to terminate the contract immediately where (a) we have refused to deliver the goods, or (b) the Standard Delivery is essential considering the circumastances attending the conclusion of the contract or (c) you would have informed us prior to the conclusion of the contract, that develiery by or a specified date is essential.

A deviation and extension may occur if the recipient is not at the address of the attempted delivery, does not answer at the phone number on record, or due to traffic situations that the carrier could not influence.

Your obligation is to check the item upon receipt and immediately, and at the latest within 24 hours of receipt, report any irregularities by sending an e-mail to info@pandorashop.mt.

If you want a product or service delivered in a different manner than that provided by us, you must submit such a request to us and, if accepted, pay any associated costs.

Ownership of products and all associated risks are transferred to you at the time you receive them.